pk335 Privacy Policy

1. Who We Are

pk335 ("we", "us", "our", "pk335") is an online casino and sports betting platform operating at pk335.pro, providing casino games, live dealer tables, slot machines, and sports betting markets — including cricket, PSL, football, and UFC — to registered players in Pakistan. References to "you", "your", or "the player" in this Privacy Policy refer to any individual who accesses, registers on, or otherwise interacts with the pk335 platform.

pk335 acts as the data controller in respect of all personal data collected through the pk335 platform. This means pk335 determines the purposes for which your personal data is collected and the means by which it is processed. Where pk335 engages third-party service providers to process data on its behalf, those providers act as data processors and are contractually bound to process your data only in accordance with pk335's instructions and this Privacy Policy.

For all privacy-related queries, requests, or complaints, you may contact our Data Protection team directly at [email protected]. We aim to acknowledge all privacy-related correspondence within two business days and to resolve substantive requests within thirty calendar days.

2. Data We Collect

pk335 collects personal data through several channels, including your account registration form, your use of platform features, your financial transactions, and your interactions with our customer support team. The categories of personal data we collect are as follows:

pk335 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where such data is voluntarily provided by you in the context of a responsible gaming self-declaration or a support interaction and its collection is strictly necessary for the purpose stated at the time of collection.

3. How We Use Your Data

pk335 uses the personal data it collects for the following purposes:

• Account creation and management: To register your pk335 account, verify your identity, and maintain accurate account records throughout the lifetime of your account.
• Transaction processing: To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank; to apply bonuses and promotional credits; and to maintain an accurate record of your financial activity on the platform.
• Identity and age verification (KYC): To verify that you meet the minimum age requirement of 21 years and to satisfy our anti-money laundering and know-your-customer obligations under applicable law.
• Platform operation and improvement: To operate, maintain, test, and improve the pk335 platform, including its games, betting markets, payment systems, and customer support functions.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming: To monitor player activity for signs of problem gambling behaviour, to apply self-exclusion and deposit limit requests, and to fulfil our duty of care obligations towards players.
• Customer support: To respond to your queries, complaints, and account requests submitted via live chat or email.
• Marketing communications: Where you have given your prior consent, to send you promotional offers, bonus announcements, and platform updates by email or SMS. You may withdraw this consent at any time.
• Legal compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory or law enforcement authorities.

4. Legal Basis for Processing

pk335 processes your personal data on the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing that is necessary to perform our contract with you — including operating your account, processing transactions, and providing access to games and betting markets — is carried out on the basis that it is necessary to fulfil our contractual obligations to you as a registered pk335 player.
• Legal obligation: Processing carried out to comply with our anti-money laundering, know-your-customer, age verification, and tax-reporting obligations is carried out on the basis of legal obligation.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and platform improvement is carried out on the basis of pk335's legitimate interests, provided those interests are not overridden by your rights and interests.
• Consent: Processing carried out for direct marketing communications is carried out on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Data

pk335 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment processors we engage to facilitate your deposits and withdrawals. These providers receive only the data necessary to process your specific transaction.
• Identity verification services: Third-party KYC and anti-money laundering service providers engaged to verify the identity and age of pk335 players as required by our compliance obligations.
• Game software providers: Licensed third-party game studios and live dealer platform providers whose software powers the games available on pk335. These providers may receive technical session data necessary to deliver game content to your device.
• IT and hosting service providers: Cloud hosting, server infrastructure, and cybersecurity providers engaged to maintain the technical operation and security of the pk335 platform.
• Customer support tools: Live chat platform providers and helpdesk software providers used to deliver our 24/7 support service in English and Urdu.
• Regulatory and law enforcement authorities: Where required by applicable law, a court order, or a lawful request from a governmental or regulatory authority, pk335 may be required to disclose your personal data without prior notice to you.

All third-party service providers engaged by pk335 are required to maintain appropriate technical and organisational security measures and to process your personal data only for the specific purpose for which it was shared.

6. Cookies & Tracking Technologies

The pk335 platform uses cookies and similar tracking technologies to operate core platform functions, analyse usage patterns, and — where you have consented — to serve relevant promotional content. The categories of cookies used by pk335 are as follows:

• Strictly necessary cookies: These cookies are required for the pk335 platform to function. They include session authentication cookies that keep you logged in during your visit and security cookies that help protect against fraudulent activity. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences — such as your preferred language and display settings — so that you do not need to reconfigure them on each visit.
• Analytics cookies: These cookies collect anonymised information about how players navigate and interact with the pk335 platform, helping us identify technical issues and improve the user experience. Analytics data is aggregated and does not identify individual players.
• Marketing cookies: Where you have provided consent, these cookies track your activity on the pk335 platform to enable personalised promotional communications. You may withdraw your consent to marketing cookies at any time via your browser settings or our cookie preference centre.

You can control or delete cookies at any time through your browser settings. Disabling strictly necessary cookies may prevent certain platform features from operating correctly. For more information on managing cookies, refer to the help documentation for your specific browser.

7. Data Retention

pk335 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active pk335 account and for a minimum period of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years following each transaction, in accordance with applicable financial record-keeping obligations.
• Customer support communications: Retained for a period of three years from the date of the last interaction, unless a longer retention period is required by law or for the resolution of an ongoing dispute.
• Marketing preferences and consent records: Retained for the duration of your account and for a period of two years following the withdrawal of consent, as evidence of the lawful basis for any marketing activity conducted during the consent period.
• Technical and usage data: Retained in anonymised or aggregated form for analytics and platform improvement purposes without fixed time limitation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

8. Data Security

pk335 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pk335 platform.
• Encryption of sensitive data fields — including CNIC numbers, payment account references, and authentication credentials — at rest within our database infrastructure.
• Strict role-based access controls ensuring that pk335 staff can only access player personal data to the extent necessary for their specific job function.
• Regular penetration testing and vulnerability assessments of the pk335 platform conducted by independent cybersecurity specialists.
• Two-factor authentication options available to players for additional account security.
• Incident response procedures, including notification protocols in the event that a data security breach occurs that is likely to result in a risk to your rights and freedoms.

Notwithstanding the above measures, no data transmission over the internet or method of electronic storage is completely secure. While pk335 takes all reasonable steps to protect your personal data, we cannot guarantee absolute security. In the event of a breach that affects your personal data, pk335 will notify you in accordance with its legal obligations.

9. Your Rights

As a pk335 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all rights requests within thirty calendar days.

• Right of access: You have the right to request a copy of all personal data pk335 holds about you, together with information about how that data is being used.
• Right to rectification: You have the right to request that pk335 correct any inaccurate or incomplete personal data it holds about you.
• Right to erasure: You have the right to request that pk335 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal data-retention obligations.
• Right to restriction of processing: You have the right to request that pk335 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing based on pk335's legitimate interests, subject to pk335 demonstrating compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

10. Children & Minors

The pk335 platform is strictly intended for use by persons aged 21 years and above. pk335 does not knowingly collect or process the personal data of any person under the age of 21. If you are under 21, you are not permitted to register or use the pk335 platform under any circumstances.

If pk335 becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will immediately suspend the relevant account, delete all associated personal data, and — where required — report the matter to the appropriate authorities. If you believe that a minor may have created a pk335 account, please contact our support team immediately at [email protected].

pk335 strongly encourages account holders to use appropriate parental control tools and device-level access restrictions to prevent minors from accessing the pk335 platform. More information about responsible gaming tools — including self-exclusion and deposit limits — is available on our Responsible Gaming page.

11. Changes to This Policy

pk335 reserves the right to update, amend, or replace this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this document. Where changes are material — meaning they significantly affect the way pk335 processes your personal data or your rights in relation to that data — pk335 will notify registered players by email or via a prominent notice on the platform prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to remain informed of how pk335 handles your personal data. Your continued use of the pk335 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised document.

12. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which pk335 processes your personal data, please contact our Data Protection team in the first instance:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the pk335 platform
• Support Hours: 24 hours a day, 7 days a week (PKT)

We are committed to resolving all privacy-related complaints fairly and promptly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.